Please read these terms and conditions carefully before signing up to a membership. By subscribing, you agree to be bound by these terms.

Haircut memberships can be redeemed against Signature Haircut appointments, depending on the amount you sign up for.

Blow Dry Memberships can be redeemed against Ultimate Blow Dry appointments.

When you’re booking an appointment as a member, you’ll book using the normal booking system and you’ll see the cost of your appointment is reduced to £0 as you go through the steps. Please ensure you’re logged into the same Fresha account you set up when purchasing your membership.

Your subscription is a monthly rolling contract. You can cancel at any time, and your access to the service will continue until the end of your current billing period. No refunds will be issued for the remaining days of the month you've already paid for.

Although you will not be able to select a specific hair stylist for your appointments, please be assured that all our stylists are fully qualified and trained to uphold our high standards.

The main thing to know is that we keep detailed records on every guest's hair journey, including visual and written notes. This ensures that any of our fully qualified and trained stylists can provide you with a seamless and personalised experience. No matter who you see, your stylist will be up-to-date on your hair history and preferences. This allows us to maintain a high standard of service and helps you achieve or maintain your desired look with confidence.

We reserve the right to change the membership terms and conditions at any time. Any changes will be communicated to you in advance.

All gift cards will expire 12 months after purchase and unfortunately expired gift vouchers cannot be redeemed. 

They can be redeemed against any of our services. Appointments are subject to availability and must be booked in advance.

If the service cost exceeds the voucher value, the remaining balance must be paid by the recipient. If the service cost is less than the voucher value, any remaining balance is not redeemable for cash and will be held on the voucher until it expires.

Vouchers cannot be redeemed for cash or cash equivalents.

Gift vouchers are non-refundable.

Standard salon cancellation policies apply to appointments booked using gift vouchers.

If you select a virtual gift voucher then please note the virtual gift voucher will go directly into the recipients inbox and will let them know who it’s from, how to redeem and the amount they have to redeem. You can also leave a personalised message. If you don’t like the idea of sending the gift voucher straight to the recipient via email, then you can always send it to yourself then write the code they need to redeem the value in a greetings card instead. If you send a virtual gift card directly to your recipient, then you will also receive an email confirming that the gift card has been shared. Your email will have a copy of the gift card too with the code they’ll use to reclaim their gift for complete peace of mind.

To ensure a positive and welcoming environment for everyone, we require all guests to treat our staff and other customers with respect and courtesy at all times. This includes, but is not limited to:

• Maintaining a polite and respectful demeanour.

• Refraining from any form of aggressive, abusive, discriminatory, or harassing behaviour, whether verbal or physical.

• Respecting the privacy of other guests

• Cooperating with staff instructions regarding salon policies and safety.

Failure to adhere to these standards of conduct may result in the immediate termination of your service without refund. We reserve the right to refuse service to anyone who violates this policy.

Our salon is committed to providing a safe, comfortable, and professional environment for both our clients and our staff. We have a zero-tolerance policy for harassment of any kind, including but not limited to sexual harassment. This includes unwelcome comments, gestures, or physical contact of a sexual nature. We expect all clients to treat our staff with respect and dignity. Any behaviour that violates this policy will result in the immediate termination of the service and may lead to a ban from our premises.

Feedback:

We are committed to providing exceptional service and building strong relationships with our clients. Your feedback is essential to helping us improve. We encourage you to share your thoughts, both positive and constructive, so we can continue to meet and exceed your expectations.

You can provide feedback in a way that is most comfortable for you:

In-person: Feel free to speak directly with your service provider or the salon Manager.

Via email: Send your feedback to hello@regentsofbeverley.co.uk. Please include your name, contact information, and a detailed description of your experience.

Complaints:

We understand that sometimes things may not go as planned. If you have a complaint, we are dedicated to resolving the issue fairly and efficiently.

Please notify us via hello@regentsofbeverley.co.uk of your complaint as soon as possible, ideally within 3 days of your service. This allows us to address the issue while the details are fresh. Please provide your name, contact information, the date of your service, and a clear description of your complaint. Photos are helpful for issues related to a service outcome.

We will investigate your complaint promptly. Our goal is to find a satisfactory resolution, which may include a corrective treatment, depending on the nature of the complaint.

All feedback and complaints will be handled with the utmost confidentiality. We will only use your information to address the issue and improve our services.

We appreciate you taking the time to help us improve. Your honest feedback allows us to grow and maintain the highest standards of quality.

We value your time and the time of our team. Please notify us as soon as possible if you will be late for your appointment.

Late arrivals: If you are more than 15 minutes late, we may not be able to provide the full service you booked. This is to ensure we do not inconvenience clients with later appointments. We may need to shorten your service or reschedule it, and a cancellation fee may apply.

Cancellations: We require at least 48 hours' notice to cancel or reschedule an appointment. This allows us to offer the time slot to another guest. Cancellations made with less than the required notice may be subject to a fee.

No-shows: Clients who do not show up for their appointment without any prior notice may be charged a fee or receive a ban on bookings for a fixed time period.

We are dedicated to helping you achieve and maintain your desired hairstyle. Many looks, particularly fades, tapers, and precision cuts, require a certain level of hair growth, or "gradient," to be successfully executed and look their best.

Your stylist will advise you on the appropriate time between appointments to maintain your specific look. If you arrive for an appointment and the required hair gradient is not present, your stylist reserves the right to decline the service. This decision is made solely on a professional basis, ensuring that we only perform services that meet our high standards of quality and deliver the result you expect.

For your safety and ours, we require all clients to disclose any allergies, medical conditions, or injuries that may be affected by our services. It is your responsibility to inform us of any relevant health information before your service begins. This allows us to take necessary precautions and tailor the service to your needs.

For the safety of your children and to ensure a relaxing environment for all clients, we ask that you do not bring children to your appointment unless they are receiving a service. Our salon has sharp tools and chemicals that can pose a hazard to unsupervised children. We kindly request that you make childcare arrangements in advance of your visit. Thank you for your understanding.

We reserve the right to change our booking policy or opening times at any time.